FAQs

Shipping

Q: Is shipping free? 
A: Yes! We offer free shipping on all orders in the contiguous United States.

Q: Do you offer worldwide shipping?
A: Unfortunately we currently just ship to the United States. 

Q: How long will it take to receive my order?
A: We will make every effort to meet the estimated delivery date listed on the order. We will keep you posted every step of the way and will provide tracking information as soon as the order ships.

Returns/Exchanges

Q: Do you offer free returns?
A: Yes! Returns are free and easy at Vox and Leo.

We will accept any returns within 30 days of receiving your shoes. We recommend trying your shoes on carpet to avoid scratches. Put your shoes on, and give it 10 minutes to let the heat from your feet allow the leather to mold a bit. If it still doesn't fit right then please email support@voxandleo.com to begin the process.

Q: When will my refund be processed?
A: You should receive your refund within 3-5 business days of us receiving your shoes. Your credit card company may take 1-2 days to show the refund on their end. Please email us at support@voxandleo.com with any questions!

Q: Do you offer free exchanges? 
A: Yes! Exchanges are free and easy at Vox and Leo

We will accept any returns within 30 days of receiving your shoes. We recommend trying your shoes on carpet to avoid scratches. Put your shoes on, and give it 10 minutes to let the heat from your feet allow the leather to mold a bit. If it still doesn't fit right then please email returns@voxandleo.com to begin the process.

We always make a few extra sizes in small batches, so please reach out to us if you think you have a wrong fit!

Q: How do I initiate the return/exchange or refund process? 
A: Please email support@voxandleo.com and we will reply with further instructions and your prepaid shipping label within one business day.


Product

Q: What's my size?
A: Our shoes fit true to size according to a Brannock device. If you don't know your size on a Brannock device we recommend ordering your typical dress shoe size or 1/2 size down from your normal sneaker size. Please read more about our lasts to see which width is best for you. If you still have questions about what size you should order, please reference our size guide or email us and we will be happy to assist you!

Q: Who do you only offer pre-orders in limited made-to-order groups?
A: We wanted to offer really high value shoes at incredibly affordable prices. In order to achieve this quality at our price point we needed to make the process as lean as possible. By eliminating the need for inventory, warehouse space, and excess stock we are able to manufcature the exact amount of shoes we need for a given month and ship them straight to our customers!

Q: Where are Vox and Leos made? 
A: Our shoes are made in our factory in India by skilled artisans with decades of experience. 

Q: Are Vox and Leos ethically and environmental consciously made? 
A: Yes! At Vox and Leo we hold incredibly high ethical and environmental standards.  We use eco-friendly practices such as vegetable tanning instead of chrome tanning. Even though vegetable tanning is more expensive and time consuming, it's the right thing to do for our environment. Our lean production model allows us to eliminate excess waste.


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